Investigating I's

Inspect | Investigate | Inform

Investigating I's gives the old-fashioned “Mystery Shop” gets a makeover!  We Inspect your business, Investigate your products & performance and Inform you of the results and actionable steps.

Increase sales and performance, and gain an edge in the marketplace by having a fresh set of “eyes” come into your business, to evaluate all aspects of your business. We measure your quality of service and collect information about your products and services.  This is done as a customer when the business is unaware of the investigators identity or time of visit.

 

Investigating I's inspections are perfect for all types of hospitality businesses including Cafes and Restaurants wanting to step up to the next level – both new and existing businesses.

 

Clubs & Hotels can also benefit - having so many facets to their business including Food and Beverage, Gaming, and Bottle Shops, with monitoring staff performance and customer experience also thrown in to the mix. Quite often, management only see the business from the inside, from their own perspective, and benefit from gaining an outsiders view.

 

I have been in the hospitality business for over 20 years, let me be your “eyes”. My team can experience your business as a customer, experience your hospitality, and I can then inform you of the results and more importantly, go that step further and discuss action steps that will take your business to the next level.

Investigating I’s will sit down with you to investigate whether your products, pricing and placement are appealing to customers.  We can ascertain whether frontline employees are following company procedures or compliance practice.

 

We look at the business as a whole:

*For restaurants/cafes – Food only, coffee, or the whole business.

*For clubs – Reception/Food & Bistro/Gaming + TAB/Keno/Bar/Entertainment/Bottle shops/Venue eg: toilets, common areas

 

We set clear objectives – understanding what you need to measure and what you want to achieve. We look at how your business works, your service model, your brand story and any particular concerns you have. We plan the timing and frequency of visits based on what these factors.

 

Based on the information gained during the inspection and investigation, we will provide action plans including immediate action steps, long term strategies and monitoring.

 

By visiting and reporting to you on a regular basis, we become your partner and an ongoing part of your overall company initiatives to develop real awareness of customer service, reinforce frontline sales and improve your company profits.

FREE Initial Consultation

 

This consultation with owners/management ensures that the purpose and objectives of the and , goals and expectations are determined.

This usually starts off with some kind of challenge that the business is facing:

 

*For a restaurant/café this may be negative comments on social media regarding food quality, or low week day patronage.

*For a Club, this may be a down turn in gaming revenue, food revenue or decline in number of members signing up

 

We look at, “What is to be measured?”

*Staff - performance/presentation

*Venue – atmosphere/cleanliness

*Marketing – throughout the venue

*Menu

 

Next, we determine the type of evaluation:

*onsite – this is the most popular and successful method

*online – website

*telephone

or all three.

 

 

The Investigation

This will be carried out over a specified period depending on the outcomes of the initial consultation:

*Weekly

*Monthly

*Quarterly

 

We have many “eyes” that will visit your venue to ensure we produce a balanced and truthful report.

 

Each venue will have different/individual needs regarding time and frequency of each visit. These decisions will be made in consultation at the initial appointment.

 

 

Inform Results

Report prepared for management including:

*Narrative and numerical data,

*Breakdown of service strengths

*Areas for improvement

 

Please see below a short example of report showing possible questions about different areas of your business.

 

 

Face to Face Review

 

Provide qualitative and quantitative feedback on products, pricing, venue, customer experience and more.

Follow through with any actionable steps to remedy, change or improve products or services and focus on these action steps so that strategic decisions can be made.

*Immediate action items

*Long term strategies

*Periodic monitoring

*Staff training if required

Cafes, Restaurants and Bars

 

One off set up fee:     $150 + GST

 

Basic Package

FREE Initial Consultation

Inspect the Venue

Investigate the Venue                                               

Inform you of the results                   

Face to Face Review                                                       $100 + GST for this package

 

Silver Package

FREE Initial Consultation

Inspect the Venue

Investigate the Venue                                               

Inform you of the results                   

Face to Face Review

Discuss and implement action steps                        $125 + GST for this package

 

 

Gold Package

FREE Initial Consultation

2 x Inspections of the Venue

2 x Investigates the Venue

(lunch or dinner/different dates)                                          

Inform you of the results                   

Face to Face Review

Discuss and implement action steps                         $195 + GST for this package

 

 

All food, beverage and travel costs included*

Clubs and Hotels

 

One off set up fee:     $150 + GST

 

Basic Package

FREE Initial Consultation

Inspect the Venue

Investigate the Venue

            *Food

            *Bar

            *Gaming                                            

Inform you of the results                   

Face to Face Review                                                          $150 + GST for this package

Silver Package

FREE Initial Consultation

Inspect the Venue

Investigate the Venue

            *Food

            *Bar

            *Gaming                                            

Inform you of the results                   

Face to Face Review

Discuss and implement action steps                     $180 + GST for this package

 

 

Gold Package – Multi-site Package – 2+ sites

FREE Initial Consultation

2 x Inspections of the Venue

2 x Investigations of the Venue

            *Food

            *Bar

            *Gaming                                            

Inform you of the results                   

Face to Face Review

Discuss and implement action steps                         Start from:  $350 + GST for this package

 

 

All food, beverage and travel costs included - Gold Coast, Tweed Area, Brisbane

 

 

Investigating I’s

For your Eyes Only